What are your operating hours?
Our customer service representatives are available at 888-436-1031, Monday through Friday, 8:00 am to 8:00 pm, Saturday and Sunday 9:00am to 6:00 pm (EST).
I live outside of the United States, how can I get in touch with you?
If you live outside of the United States please call direct to 1+ 513-985-3400 for further assistance.
What kinds of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express. You may also pay through the mail with an order form by check or money order. Please note, all checks will be held for ten (10) business days until the payment has cleared the bank.
What are the benefits of placing orders through a registered account?
With a registered account, you will have complete access to your order history, your address book, any reward vouchers, any saved credit cards, and more.
- I don’t remember my password for my online account, how can I reset it?
My promotional code is not working? What should I do?
There are a few things you can check. The only promotional codes we offer are posted on guideboat.com. If you found a promotional code on another site, it is not valid. You can also check to make sure the code has not expired and that you have items that are eligible for the promotion. If you are still having problems applying the code to your online order just call us (888-436-1031) and we will be happy to assist you.
How quickly will my order ship after it is placed?
All orders will ship out the next business day from the time the order is placed. Any order placed on a Friday will not ship out until Monday.
How can I get my order to ship out on the same day that I place the order?
Any orders placed before 1:00pm EST with Expedited shipping (i.e. 2nd day or Next Day) will ship out the same day that the order is placed. Orders placed after 1:00pm EST will not ship out until the following business day.
Do you ship internationally?
Currently we ship to all countries except Greece, Turkey, and Africa. Please note there may be duties and taxes imposed on your order that are not reflected in our shipping rates. The customer is responsible for those charges upon delivery. Check with your local customs office for more information. Click here for our international shipping rates.
Do I have to use the shipping label that you provided?
You are welcome to use any shipping carrier of your choice. Please keep track of your tracking number. All returns are the customer's responsibility until it is received in our warehouse.
How can I check the status of my backorder items?
Please call a customer service representative for assistance (888-436-1031).
What is your return policy?
We have a 30 day return/exchange policy on all items (not including Last Chance items). All items must be in their original condition. We will not accept anything that has been washed, worn, or damaged. Please click here for our full return policies.
I lost my shipping label, how can I get a new one?
Our customer service reps will be happy to assist you. You can give us a call at 888-436-1031, email, or Live Chat.
Can I exchange an item for a completely different item?
Of course! You are welcome to exchange an item for anything else, but you will have to pay shipping on the new item. If the new item cost more than the original, then we will have to charge your credit card for the additional cost. If the new item cost plus shipping is less than the original purchase, the difference will be refunded back to your credit card.
I recently bought an item that is now on sale, what is your policy?
For any item that was purchased at full price and then goes on sale within seven (7) days, we will give you a sale price adjustment in the form of store credit. Click here for details on store credit.
Are your sizes true to size?
Our sizes are true to Guideboat Co., however they might not compare to other retailers.
Who makes your products?
We travel all over the world to get ideas for our designs. We work on the designs ourselves here at Guideboat Co. and provide the material and sizing specifications directly to our manufacturers, who adhere to our specifications.
I have never bought from you before. How can I be sure the item is going to fit?
If you have specific questions about a particular item please call one our customer service representatives and they will be happy to help you get the right fit.
How can I sign up to have catalogs sent to me?
We have a convenient Request Catalog link (click here) on our website, or you may call a customer service representative (888-436-1031) who can take your information for you. Catalogs are shipped within the US only.
I prefer to shop online, how can I be removed from you catalog mailing list?
We will need your name and address, exactly as it appears on your catalog to remove you from our mailing list. You may send us an email or a customer service representative (888-436-1031) can take your information for you.
Website Account and Programs
Return, Policy and Order Status
Product and Sizing